FAQ

Yes, you need to create an account to place an order. By register an account, you will get an email which make you easier to access your account on our website.

That is one thing that we can make sure of. MOFOMOFA guarantees to keep all of the informations you've provided private and safe. We will not disclose it to anyone!

We accept Bank Transfers to our account Bank BNI Jakarta Pusat Branch, acc number : 7500570006 on behalf PT Indoden Mofomofa Kreasi.

After you have ordered, paid and confirmed your payment, it takes the same days to process your order max. on 03.00 PM (exc. on Sunday and national holiday).

Keep calm and don't panic. WhatsApp us to +628176666624 (fast response) or email us at contact@mofomofa.com and we will be happy to help you.

When you place an order, the bills along with the account number will automatically appear on the order page. Then, after you make a payment, make a payment confirmation in advance to the payment confirmation page in your account or through the link that has been sent to your email.

After we confirm your payment, you will automatically receive an email with your order details confirming that your order has been processed. If you do not receive the e-mail, please check the Spam folder in your e-mail or you can WhatsApp us at +628176666624 (fast response).

Yes sure! For international orders and shipping, please WhatsApp us at +6680200705.

Sorry, we do not accept exchanges and returns. We will send a replacement only if the product is damaged due to shipping. Complaints must be submitted within 3 days of receiving the product (via email or whatsapp). Approval of complaints is our policy. If the complaint is approved we will send a replacement item within 1 week of approval.

If you want to look MOFOMOFA products directly, you can come to the MOFOMOFA Community House, at Jl. RC. Veteran No. 80, Pesanggrahan, South Jakarta or visit us on a bazaar at the nearest shopping center. Follow our Instagram to know the bazaar schedules.


If you don't get the answer to your question above, throw your question to our WhatsApp at +628176666624 and we will help you as best as we can!